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Eric Wise

Business & .NET

July 2007 - Posts

  • Kudos to Sprint

    I noticed an article today about Sprint Firing 1000 Customers.  I would like to congratulate Sprint for making a tough and potentially unpopular decision for the good of their business.  I wrote a blog post a few years ago about firing clients and I believe much of the same logic applies to the Sprint decision.  Naturally for a company to survive in a competitive environment it must service its customers at a reasonable level.  But at what point should a business decide that some customers simply aren't worth servicing?  I recall the CEO of Best Buy echoing similar views in a "controversial" interview where he spoke about Best Buy seeking high margin customers (don't have a lot of returns, use company credit, etc).  This just makes good business sense to me.

    Businesses are in business to make money, and part of making money is providing good service to your customers.  But frankly, there are customers out there who are never happy with their service, will always call you and question every line item of their bill, and try to complain and finaggle and fraud there way into any discount they possibly can.  Sitting next to the customer service department in our company, I overhear some conversations with customers that are mean, abusive, and outright assholes and frankly I'm glad to see companies showing these customers the door.

  • On H1-B Visas

    This guy knocks it out of the park.

    Our last two open positions we filled with H1-B candidates.  Not because we wanted cheap labor (we pay them quite well, market rate), but because like my compatriot blogger here the quality of the American candidates was pretty poor.  Of the entire stack of stateside resumes we received, only one person had the technical skills necessary, but came off as highly arrogant and not a team player.

    Not to go on a tangent (but I will regardless), it's interesting how not to long ago it was enough to be a code nerd with no personality or people skills to speak of and in todays world I really don't have room for someone on my staff who can't communicate well and handle direct contact with end users.

    Anyways, back to the main point, I find it highly irritating after all this immigration bill nonsense where congresspeople were falling over themselves trying to hand out citizenship and rights to these "poor hard working illegals" (as the pro-amnesty crowd portrays them) but at the same time these government leaders actively try to keep companies from hiring highly skilled, honest, tax paying foreigners.  I like to think that most Americans are not xenophobic and realize that our country was built on immigration, immigration of skilled, hard working, talented people who want to integrate and take part in the American dream.

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